All HOME plans are Shaped plans, offering 'full speed' access up to the specified download quota.
Downloading of metered data beyond the specified Download Quota may result in your speed (upload and download) being reduced to 64 kilobits per second until the end of your charging period.

All plans are Dynamic IP services, intended for home broadband access.
While Cybertel does not block IP ports and servers may technically be run on these plans, Cybertel recommends the use of SOHO ADSL plans for server and VPN applications.
These plans are 'Layer 2' services using the PPP protocol via PPPoE or PPPoA to connect.
Always-available connection - Connect anytime, no busy signals, dedicated connection to the Internet.
Use your phone concurrently - Telephone line can place and receive calls concurrently - no second line needed!

Dynamic IP address - Supports PPPoE client software or a PPPoE / PPPoA compatible firewall device.
All Operating Systems Welcome - If it supports PPPoE, you're welcome to use it. Mac, Linux, PC/Windows, whatever. We don't discriminate.
Bring your own ADSL device - Choose the device that suits your needs - bring your own or buy one from us at a competitive rate - see our price list for details.
Use anytime - No Peak/Off-peak time limitations on when you can use your service
No regional surcharge - Same access prices for any area we cover, metro or regional.
No upload surcharge - All upload-direction data is free of charge
Casual dialup account with 10 hours included free then $1 per hour pay-as-you-go.
Optional $15/month extra for 300 hours of dialup account access per month.
All prices quoted include GST and are subject to change without notice.

* Some ADSL providers provide different usage allocations for different time bands. We let you use your connection whenever you want without penalty.

*Some other ADSL service providers assess and charge for both upload and download data on your ADSL connection. This means that applications which send and receive data concurrently (such as online games) are effectively double-charged. Cybertel assesses usage only in the 'download' (Internet-to-customer) direction, and traffic returned from the customer to the Internet is FREE.

Important Information
$134 once-off setup and activation fee applies to new ADSL services.
$44 once-off setup and activation fee applies to ADSL services transferred (churned) from other supporting ADSL providers.
No Contract commitment, a $70 early termination fee applies if service is cancelled within 6 months.
Monthly payments may only be made via credit card.
The service can also be invoiced on a quarterly basis, paid in advance.
ADSL services are non-refundable.

Definitions:
MB is Megabyte
GB is Gigabyte, 1 Gigabyte is equal to 1,000 Megabytes

Limitations
No resale of bandwidth - Access provided for personal and immediate family use only.
No Static IP addresses are available - Use our SOHO service if a static IP address is required.
$70 early termination fee if service is cancelled within 6 months.
Monthly payments may only be made via credit card or direct debit paid in advance.
Cybertel services are non-refundable.
Additional limitations are noted below in the notes section.
Conditions may change - If service conditions are changed in the future, customers will be permitted to cease using the service without penalty if the new conditions are not accepted.

Notes:

The Home ADSL early termination fee
The Home ADSL service is normally provisioned within 21 days and activated by Cybertel no later that 7 days thereafter at which time Cybertel will commence billing the customer.

Customers wishing to terminate their ADSL service with Cybertel prior to the end of the first six months from activation date are liable to pay an early termination fee of $70.

Automatic Home ADSL Service Cancellations
Please be aware that your Cybertel ADSL service will be automatically cancelled by Telstra and a new ADSL service will need to be ordered by you (including a new $129 Activation fee):

When your Telephone account is cancelled.
When you shift location (even if taking the same number with you).
If you order an ADSL-incompatible product on the line ADSL is delivered on.
* We strongly advise that you contact our Sales department to discuss any pending changes to your phone service prior to making those changes.

Billing
Cybertel recommends monthly credit card or direct credit payments as any requested changes to services (such as changing Plan) can only be actioned at the start of the next billing period, as per our Terms and Conditions. Also, if selecting quarterly invoicing, the first quarterly service charge plus activation fee and any hardware charges must be paid in full before Cybertel can activate the service - please talk to a Cybertel Sales Representative for further information Contact us.

For monthly accounts, the setup fee, hardware and first monthly fee will be charged to your Credit Card upon service activation. Cybertel accepts cash, cheque, money orders and major credit cards to pay an invoice. Cybertel services are non-refundable.